Community guidelines

Short version: treat people the way you’d want to be treated by someone you’re about to go hiking with.

What we expect

Be who you said you’d be. Your profile and your verified identity should match.
Show up if you said you would, or cancel with enough notice that the group isn’t left short (less than 12 hours counts as a late cancel). Hosts: mark who came honestly.
Organisers: run your club for its members. Describe it honestly, keep it about the activity, don’t sell anything or charge anyone, and treat everyone who joins the same. Remove people for a reason, not on a whim. We remove clubs used for advertising, dating, recruiting or anything else these guidelines don’t allow.
Keep it friendly, not flirty. Good Company is for friendship. Don’t use plans or chats to chat people up or ask them out. If a friendship turns into something more, that’s between the two of you, away from the group. You can report unwanted advances from anyone’s profile or message.
Respect people’s limits. “No” means no, in the chat and in person. Don’t pressure anyone to drink, stay, share contact details, or move to another app.
Keep plans honest. Say what the plan really is, where, and how demanding it is.
Be honest about your own limits when a plan involves alcohol or physical risk.
Good Company X: declare your level honestly, say who runs the activity, and never pressure anyone to carry on. Anyone can turn back at any point.

What isn’t allowed

Harassment, threats, hate speech or discrimination — about anyone, for any reason.
Supporting, promoting or acting for a terrorist group or any other proscribed organisation. We remove those accounts.
Unwanted sexual messages, images or advances. Good Company isn’t a place for sexual solicitation.
Pretending to be someone else, or trying to get around verification.
Selling, recruiting or promoting — including multi-level schemes, courses and services.
Plans intended to deceive, defraud or endanger people.
Using trusted contacts or live location to track, monitor or control someone, or pressuring anyone to share their location with you.
Sending friend requests to pressure, flirt with or pester people. A request ignored is a no.
Overstating your experience or qualifications for a Good Company X plan, or offering paid instruction or guiding.
Marking people as no-shows (or saying a host didn’t turn up) to punish them rather than because it’s true.
Sharing other members’ personal information, or screenshots of private chats, to harass them.
Anyone under 18.

What happens when a rule is broken

We look at what happened and respond in proportion. Depending on severity that can be a warning, removal of a plan or message, a temporary suspension, or permanent removal. Serious conduct — threats, violence, anything involving a minor — goes straight to removal, and we may involve the police.

When several independent members report the same person, their account is paused while our team reviews it. A person, not an algorithm, decides the outcome.

Appeals

If we’ve restricted your account and you think we got it wrong, email safety@goodcompanyapp.uk within 30 days. A different member of the team will look at it again and tell you what they decided and why.

Reporting

Use the report option on any profile, plan or message, or email safety@goodcompanyapp.uk. You don’t need an account to report something or to complain about how we handled a report: anyone can email us. You don’t need proof. Reports are confidential: the person you report isn’t told who reported them.