Terms of service

1. Agreement to these terms

These terms are a contract between you and Good Company (“Good Company”, “we”). By creating an account or using the app or website (the “Service”) you agree to them. If you don’t, please don’t use the Service. Our Community guidelines form part of these terms. Our Privacy policy and Cookie policy explain how we handle your data.

2. Who can use Good Company

You must be 18 or over, and able to enter a contract. You agree that everything you tell us is accurate and that you’ll keep it up to date. One person, one account: to help enforce this, and to stop people returning after their account was closed, we keep a one-way code made from the name and date of birth on your ID (see the privacy policy).

3. Good Company 50+

Plans marked 50+ are open only to members who have completed identity verification and whose date of birth, as shown on their ID, makes them 50 or over. You must not try to see or join a 50+ plan if you are under 50, and a host must not mark a plan 50+ unless they are 50 or over. We check this on our servers, not in the app. A 50+ plan is organised by its host, not by Good Company. Do not send money in advance to, or share bank details with, another member, and report anyone who asks. We will never message you asking for your password, a verification code or your bank details.

4. Same time next week

Same time next week puts members into small groups, matched by us, that meet once a week for four weeks. By signing up you agree that we may match you with other verified members using the slot, kind of group, distance and answers you give, and show the people in your group your first name, photo, verified badge, conversation cards and who your arrival buddy and plus-one are. Women-only and 50+ groups follow the same rules as women-only and 50+ plans. Each meeting is a plan, so these terms, the community guidelines and the reliability rules apply to it: please turn up, or tap “Can’t make this week” as early as you can. These meetings can’t be cancelled by a host; the week’s host may change the meeting place, and if a host can’t come, hosting passes to someone else in the group. You may leave at any time. We may end a group early if too few members are left, and we don’t promise to match you in any given week. Conversation cards must follow the community guidelines.

5. Clubs

Any verified member may start a club and becomes its organiser. Organisers decide who joins (where the club needs approval), may remove members, and may hand the club to another member; they must run it in line with these terms and the community guidelines, and must not charge members (as with any plan, a cost may only be paid to a venue). A club’s name and description must be accurate and must not advertise products, services or schemes. A club’s plans are ordinary plans, open only to its members, and every rule for plans applies to them. Women-only and 50+ clubs follow the same rules as women-only and 50+ plans. You may leave a club at any time. We may remove a club, end its chat and cancel its plans if it breaks these terms or the guidelines, and an organiser who repeatedly runs clubs that break them may lose their account.

6. Student features

Student plans are open only to members who have confirmed a university email address in addition to completing identity verification. You must not use someone else’s university email or pretend to be a student. Hosts who mark a plan as students-only or course-only are responsible for it being used that way. A night out or society event is organised by its host, not by Good Company; please read the safety guidance and drink responsibly. We aren’t affiliated with any university or students’ union.

7. Good Company X

Good Company X is for members who already take part in technical or extreme sports (such as technical mountaineering, technical diving or skydiving) independently. To switch it on you must have completed identity verification and accept these X terms. You tell us which sports you do and your level in each; levels are self-declared and we don’t check them. You must declare your level honestly and keep it up to date; overstating it breaks these terms, and we may remove you from Good Company X or close your account.

Good Company doesn’t organise, lead, supervise, check the competence of anyone in, or insure X plans. An X plan is organised by its host, who must say who runs the activity or where it happens (for example a licensed drop zone, a dive centre, a club, or the route and plan for a self-led team), and must describe the activity, its risks and the experience and equipment it needs accurately. Hosts and members are not instructors or guides unless they say so and hold the qualification, and they must not offer paid instruction or guiding through Good Company.

These sports carry a serious risk of injury or death. By joining or hosting an X plan you accept that you are responsible for your own training, qualifications, equipment, fitness, medical suitability, insurance and decisions, and for following the rules of the operator, club or governing body on the day. Anyone may decline, change the plan or turn back at any point, and nobody may pressure another member to continue. Nothing in this section limits liability that can’t lawfully be limited (see “Our responsibility to you”).

8. Verification

You can create an account and browse plans that are open to everyone without verifying. To post or join a plan, see who’s going, or chat, you must complete identity verification: a government-issued ID and a live selfie check run by our verification partner. You consent to that check when you start it, and may withdraw consent, but then you won’t be able to post or join. Verification confirms you’re a real adult who is who you say you are. It is not a background check and we don’t guarantee anyone’s conduct. How we handle the data is in the privacy policy.

9. The Service

Good Company lets verified members post and join real-world activities with people nearby in a similar age range, and talk in a group chat for each plan. Hosts can make a plan repeat on a schedule (each date is a separate plan) and can edit or cancel a plan, or this and later dates, before it starts; people already in are told if the time or place changes. We provide the tools; hosts and members, not Good Company, organise and run each plan. We aren’t a party to arrangements between members, and we aren’t responsible for venues, transport, equipment or what happens at a plan. We may change, pause or withdraw features, and launch city by city.

10. If you host a plan

When you post a plan, you agree to:

• Describe it accurately, including where and when it is, what it involves, and any physical demands or risks (for example a long or steep walk, open-water swimming, contact sport or alcohol).
• Not charge members to join, and not run commercial or paid events through Good Company outside our partner programme.
• Follow the venue’s rules and the law, including licensing, access and safety rules where you meet.

Hosts are members, not our staff or agents, and don’t act for Good Company. You can remove someone from your plan if you need to; please report anyone who breaks these terms.

11. Women-only and men-only plans

When you sign up, you tell us your gender (woman or man), and you must answer honestly. It decides which women-only and men-only plans you can host, see and join. After your ID check we compare it with the sex shown on your ID. If they differ, a person on our team reviews it and may update the gender used for single-sex plans to match your ID. If they do, we’ll let you know, and any places you hold in upcoming women-only or men-only plans that no longer match are cancelled. You can ask us to look again at safety@goodcompanyapp.uk. Details are in the privacy policy.

12. Profile photos

Before you join or host a plan you must add a real, recent photo of yourself, and only of yourself. Photos are checked automatically before other members see them (we use Google Cloud Vision): some are refused automatically, for example for nudity, violence or no clear face, and borderline ones are held back until a moderator decides. If you think a photo was refused by mistake, email safety@goodcompanyapp.uk and a person will look at it.

13. How you must behave

Follow the community guidelines. In particular, you must not: misrepresent who you are or get around verification; harass, threaten or discriminate against anyone; post or send hateful, abusive, sexually explicit or otherwise objectionable content; post plans meant to deceive, defraud or endanger people; send unwanted sexual content; sell or promote products or services; scrape or copy member data; or break the law. We have zero tolerance for objectionable content and abusive behaviour. Messages and plans are screened automatically; you can report any message, plan or person in the app and block anyone, and we act on reports promptly and aim to respond within 24 hours. We may remove content, restrict or close accounts that break these terms, or report conduct to the authorities.

14. How we keep illegal content off Good Company

We use several measures together, and keep them under review:

• An automatic word filter checks messages, plan text, bios, names and review comments for slurs, strong profanity and clear threats, and refuses them with a clear message.
• Automated photo checks. Every profile photo is checked by Google Cloud Vision for nudity and violence and for whether a face is present. Clear failures are refused; borderline photos are held back until a person on our team reviews them.
• An automatic pause. When 3 different verified members who have been in a plan, club or group with the same person report them, their account is paused until a person on our team reviews it.
• Human moderation. People on our team review reports and decide what to do, from a warning to removing content or closing an account.
• Reporting to the authorities. We report child sexual exploitation and abuse content to the National Crime Agency, as the law requires. We share information with the police where the law requires it, or where it’s needed to protect someone from serious harm.

Accounts operated by or on behalf of a proscribed organisation are removed. No set of tools catches everything, so please report anything that worries you.

15. Meeting in person: your safety

Please read this carefully. You are responsible for your own decisions and safety when you meet people. Use the safety guidance: choose public places, tell someone where you’re going, and leave if you feel uncomfortable. In an emergency, call 999 first. Activities such as hiking, swimming and sport carry physical risk; take part only if you’re fit to.

16. Trusted contacts and live location

You may invite up to three people to be your trusted contacts. Only invite people who know you and are happy to be your contact, and only share your location with people you choose. A trusted contact needs an account (18 or over) but not identity verification; they may only use what they see to look out for you. You must not use trusted contacts or live location to monitor, track or control another person, or put pressure on anyone to share their location with you; we will close accounts that do. Either of you can end the link at any time in the app, and blocking each other ends it too. If you give an emergency backup number, it must be the number of someone who has agreed to receive one safety text about you (they confirm it with a code we text them).

17. Friends and waiting lists

You can add people as friends for 30 days after a plan you were both in. Only send requests to people you’d genuinely like to see again; a request that is ignored is a no, and using requests to pester, pressure or flirt with someone breaks these terms. Hosts may invite their friends to a plan; the usual rules for joining still apply. Where a host allows +1s, each person going may bring one friend with their +1 link. The friend must be a verified member who meets the plan’s requirements, takes a spot, and is bound by these terms like everyone else; only send your link to someone you know. If a plan is full you can join its waiting list: when a spot opens, people move up in the order they joined, automatically on instant-join plans or as a request to the host otherwise.

Every plan shows whether it is free, pay-your-own-way, or has a small cost paid to the venue. Hosts must describe costs honestly and must not take money from members.

18. Turning up

When you join a plan, you’re telling the host and the group you’ll be there. If you can’t make it, leave the plan as early as you can. After a plan, the host can mark people who didn’t turn up; hosts must mark honestly, and you can say “I was there” if a mark is wrong, after which it doesn’t count. Members can say a host didn’t turn up; it counts when at least two of them (or the only other member) say so. Leaving a plan less than 12 hours before it starts, or a host cancelling one that people have joined at that notice, counts as a late cancel. Hosts see a summary of the last 12 months (for example “Turned up to 9 of 10 plans”) when deciding who joins. If you’ve missed three or more plans in the last 12 months, hosts confirm your place before you’re in, even on instant-join plans; this lifts as those plans pass 12 months. Misusing no-show marks breaks these terms.

The day before a plan you’re asked whether you’re still coming. Answer honestly: saying you can’t make it gives your spot to someone else straight away, and a day ahead it doesn’t count as a late cancel.

19. Asking for plans (“I’d go”)

You can say what you’d go to, and tap “Me too” on what others have asked for. Requests are shown to members nearby with what, when and how many people want it, never who. They must follow these terms and our community guidelines like any plan; we may take one down. A request is not a plan: nobody is obliged to post it, and anyone who posts it becomes its host, with a host’s responsibilities.

20. Weather forecasts

Plans outdoors may show a weather forecast from a third-party provider, named in the app. Forecasts are a guide only and can be wrong or out of date. Whether a plan goes ahead, and whether it’s safe for you, remains for the host and for you to judge: check the conditions before you set off, and don’t rely on the app to warn you.

21. Your safety and the limits of our tools

Safety check-ins and live location depend on your phone, your mobile data, your trusted contacts’ phones and notification settings, and our text provider. They are not watched by our staff as they happen, they can be delayed, silenced or fail, and they are not an emergency service. Notifications to your trusted contacts and texts to your backup number can be delayed. In an emergency, call 999. If you can’t speak, call 999 from a mobile and press 55 when prompted.

22. Your content

You keep ownership of what you post (plans, messages, profile). You give us a worldwide, non-exclusive, royalty-free licence to host, display and deliver it as needed to run the Service — for example showing a plan to nearby members — which ends when you delete the content or your account (except content others have already received, such as a chat message). You’re responsible for what you post and promise you’re entitled to post it.

23. Ratings and reports

Members can rate each other and report concerns. Ratings are shown only as an average. We may use ratings and reports to restrict accounts, and pause an account automatically when 3 different verified members who have met the person through Good Company report it, until a person reviews it. A person reviews every restriction, and you can ask us to look again at safety@goodcompanyapp.uk.

24. Fees

Good Company is free for members. There are no subscriptions or paywalls, and we never ask members for card details. Joining and posting plans, the group chat and every safety feature will always be free. We earn from sponsors, corporate partnerships and venue partners, never from selling members’ data, and anything sponsored is clearly labelled. Costs shown on a plan (for example a class or entry) are paid to the venue or provider, not to us. If we ever offer something optional that costs money, it will be separate and clearly priced, and nobody will be charged without choosing it first.

25. Partners

These terms are for members. Venues, event hosts and other organisations that join our partner programme sign a separate written agreement with us before anything goes live, covering the checks for the verified-partner badge, fees and standards (including responsible alcohol service). Being a partner doesn’t exempt anyone from our community guidelines when using the app. If you’re interested, see Partners.

26. Reporting content and complaints

Anyone can report content on Good Company, or complain about it — you don’t need to be a member. In the app, use the report option on a profile, plan or message. Otherwise, or to complain about how we handled a report or a decision about your account, email safety@goodcompanyapp.uk. A person reads every report and complaint. We aim to respond to reports within 24 hours, and we’ll tell you what we decided and why where we can. This doesn’t affect your right to go to a court or regulator.

27. Our intellectual property

The Good Company name, logo, app and website design are ours or our licensors’. You may use the Service for its intended purpose, but not copy or reuse our brand or software without written permission.

Other companies’ names. Apple, iPhone, App Store, Face ID and Touch ID are trade marks of Apple Inc. Android, Google Play and Google Maps are trade marks of Google LLC. WhatsApp is a trade mark of WhatsApp LLC. Stripe and Twilio are trade marks of their owners. Other names of companies, apps and products we mention (for example in our comparison with other apps) belong to their owners. We mention them only to describe what works with Good Company or to compare fairly, and their mention doesn’t mean they endorse or are connected with us.

28. Ending your account

You can delete your account at any time in the app (Profile → Settings and safety → Your data → Delete account); it takes effect immediately. We may suspend or close accounts that break these terms, put others at risk, or where the law requires, and will tell you why where we can. Sections that by their nature should survive (such as liability and governing law) do so.

29. Our responsibility to you

We’ll provide the Service with reasonable care and skill, but we can’t promise it will always be uninterrupted or error-free. Nothing in these terms limits liability that can’t lawfully be limited — including for death or personal injury caused by our negligence, for fraud, or for your statutory consumer rights.

Subject to that, we’re not liable for: loss or harm caused by what other members do or say, or by plans you attend, except where it results from our own negligence or our breach of these terms; or loss we couldn’t reasonably have foreseen when you started using the Service. Where we are liable and the law lets us cap it, our total liability to you for any claim is limited to £100. If you’re a consumer, these terms don’t affect your legal rights.

30. Changes to these terms

We may update these terms, for example as features change or the law does. We’ll tell you in the app and by email at least 30 days before material changes apply. If you don’t agree you can delete your account.

31. Governing law and disputes

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, but if you live in Scotland or Northern Ireland you can also bring a claim in your local courts and rely on your local consumer protections. Please contact us first at hello@goodcompanyapp.uk and we’ll try to sort it out.

32. Contact

Good Company (company registration in progress) · hello@goodcompanyapp.uk